How to Optimise your video for Facebook Advertising

Here are some of our tips when creating your video adverts for Facebook.

1. Make them square. 90% of Facebook’s daily users access it on mobile phones, plus people like to multi task when browsing Facebook so holding the phone horizontally just takes too long. By making your video square it will take up more of the screen and therefore look bigger so your video is more likely to catch their attention.

2. Caption your video. We covered why you should caption your video in detail on our previous video blog so check it out. Captions offer better engagement as most viewers will have the sound off by default.

3. Avoid opening titles. Facebook users want information fast so don’t make them watch an opening title otherwise they’re likely to scroll right past your video before it’s even started.

4. Get in late and leave early. Tell them what you have to offer within the first 3 - 5 seconds and keep it short, the average view of an advert on Facebook is only about 10 - 15 seconds.

5. Pick a great thumbnail. Not everyone will have autoplay on. So make sure your thumbnail is intriguing and invites them to hit play.

Finally make sure you have a good description of what you’re selling with a clear call to action. 

5 Top reasons why you should Caption your Videos


  1. Captioning your video helps boosts it’s SEO - That’s right. Search engines can’t (yet) watch a video or listen to audio, but they do index text. So if you caption your videos it makes them more likely to rank higher in searches meaning your video gets more views and you get more exposure. 

  2. Captions allow your audience watch your video in more places - Over 80% of viewers using social media choose to watch videos with the sound turned off, mainly due to their environment. With the ability to view video almost anywhere your audience could be on a noisy train, in a library, the office or with a sleeping baby and sound just isn’t appropriate. Captioning your video ensures they can follow along no matter where they are or what they are doing.

  3. Captioning ensures your videos are accessible to everyone especially those who are deaf or hard of hearing, or non native speakers. This is especially important if you trade globally and want to ensure your message is clearly understood in other countries around the world.

  4. Captioning your video increases engagement - As people’s attention gets harder to catch you need to tell your story in as short a time frame as possible. Colourful captions that catch the eye serve as an additional hook to draw your audience in and encourage them to watch for longer. Many businesses like Unworthy or Mashable have used this approach to create their very own style of captioned videos.

  5. Finally captioning your video also makes its easier to repurpose your content.  As you’ll have a written transcript of your video you can then turn it into a blog post, an ebook or create an infographic of the data in your video to share on platforms like Pinterest.

So there you have it. If you want to find out the best ways to caption your video contact us on any of our social media channels or email us at

It's Not Me, It's You: Putting your Customer First in Your Online Marketing Video

So, you’ve reached your business goals; added to your range of products and expanded your services. You should tell your customers about it, right? Wrong. 

The most common mistake in content marketing is using video as a platform to talk about your business, rather than putting your customer first. 

Once they’ve invested time and money in producing a video, companies often ruin their opportunity of exposure by droning on about who they are, what they do and why people should buy their products. With a couple of minutes in front of the camera, it’s tempting for business owners to promote the elements of their company they’re proud of with the hope viewers will share their enthusiasm.

But putting your business first is a waste of time when it comes to online video. Instead, your focus needs to be on the customer. Your videos need to show that your business is a customer-centred one that knows exactly what your clients want, even before they do.



So, why does your company need to take a backseat? Well, the internet is a noisy place. Everyday we share 1.8 million photos, watch four billion Youtube videos and post 500 million Tweets. With such a volume of information online consumers don’t have time to listen to messages that aren’t relevant to them. 

That means they aren’t interested in what year your business was established. Or who your Managing Director is. People generally don’t care about your company – and as harsh a reality as that may be – the sooner you accept and work around that, the more successful your video marketing campaigns will be. 

Another reason to put the customer first, is simply because trends have changed. Sales pitches worked in the day of door-to-door vacuum sales, but consumers today are well informed. They can get product reviews and price comparisons at the tap of a finger, so with such a breadth of information to influence their choice your sales talk becomes obsolete.

Also, consumers know when they’re being sold to. The “me, me, me” language is off-putting when there’s so many companies advertising themselves with slick subtlety. Unless you want to lose out to the competition, you need to do that same. And to achieve that, you need to put your customer first.



Know Your Audience

It’s an obvious place to start, but knowing your audience is the best way to make a video that puts them at the centre. Who are they? What’s their age group? What are they interested in? Use primary and secondary research to determine what your customer needs and wants. Then, go deeper and uncover their challenges. Are they low on money? Short on time? Needing support? 

Once you’ve got a detailed picture of your customer, it’s easier to make a video that targets their needs. Customer-centred companies like Apple have this nailed. Check out their advert for the iPhone 6:

The video showcases specific features of the iPhone that are the result of laborious research into how customers use their phone and what they’d like see improved. And these are the only things the video features. No jargon about Apple’s success or why they’re one of the largest companies in the world. Just the technology features the customer wants to see.


Be Accessible and Relatable

Your videos need to be easy to relate to. They need to showthat you understand your customers by showing what you know about them in a real and accessible way. Amazon Prime’s 2015 video campaign is a great example.

By playing on emotions most viewers can relate to (like love, sympathy and parenthood), Amazon shows that they know the everyday concerns of their customers. This enables the viewer to create a stronger relationship with the brand as they feel their worries and needs are understood.


Let Them Feel Like an Insider

Another way to put your customer first in your online video is to make them feel like an insider to your company. That’s one of the reasons this Hilton campaign works so well.



It refers to Hilton as the customer’s ‘wingman’ – the travel companion that will fulfil all their desires for exploration and adventure. It portrays Hilton as an assistant in making memories and a sentimental part of the viewer’s trip. By creating that culture of closeness, viewers feel connected to Hilton on a personal level. It’s a simple way of putting the customer at the centre that delivers a really successful video marketing campaign.

If you want to find out more about using video to sell your products or services please visit or free to drop me an email on or add a comment below.